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Help center

Questions? We’ve got answers.

Everything about exploring, building and getting rewarded on SuperWorld, in one place.

Getting started

What is SuperWorld?

SuperWorld is a map of the places, experiences and people you love. Recommend your favorite spots, check in where you go, build Worlds (your own curated maps), bring people together in activity chats, sell tickets to what you host, and get offers from the venues you love. Underneath it all, the Earth is divided into plots of virtual real estate that people can own.

Is SuperWorld free?

Yes. Exploring the map, recommending, checking in, building Worlds, hosting activities and chatting are all free. SuperPower is an optional upgrade, and ticket sales carry a 5% fee plus card processing.

Where can I use SuperWorld?

On the web at map.superworldapp.com on any phone, tablet or computer, and in the SuperWorld apps for iOS and Android. Your account, Worlds and rewards are the same everywhere.

Can I explore without an account?

Absolutely. You can browse the map, the feed, profiles, Worlds and activities without signing in. You only need an account when you want to do something: recommend, check in, follow, chat, buy a ticket or own a plot.

How do I create an account?

Tap Sign up and continue with Google, Apple or your email. Then pick your handle (your @username), and a short welcome flow helps you add a photo, your city and your interests. You get 50 SWX for joining and 1,000 SWX when you verify your account.

I forgot my password. What do I do?

On the sign-in screen, tap Forgot password and we’ll email a reset link to your registered address. If you signed up with Google or Apple, just sign in with that again; there’s no separate password.

Who are Super Citizens?

Super Citizens are the travelers, locals and explorers on SuperWorld: everyone who uses the map to discover places and meet people.

Do I need to know anything about crypto?

Nothing at all. Most of SuperWorld has nothing to do with crypto. If you decide to own virtual real estate, a SuperWorld Wallet is set up for you automatically when you sign in, and you can even pay by card.

Places, recommendations & check-ins

How do recommendations work?

Pick a real place, add a photo or video, say why you love it, and tag it: vibe, highlights, service and price range. Your recommendations become part of your map and show up for friends, travelers and locals. Each one earns you 50 SWX.

Why are there no star ratings?

Because a star tells you very little. On SuperWorld, real people say why a place is worth it, and tags show what they agree on. A tag count is the number of people who chose it.

What’s the difference between a physical and a remote check-in?

A physical check-in happens when you’re actually there: GPS confirms you’re within 300 m. It shows as a green "Verified visit", earns 5 SWX and counts toward titles. A remote check-in can be done from anywhere, earns 1 SWX, and appears on your own profile.

What are Pioneer, Superfan and Scout?

Titles you win with verified physical check-ins. 🚩 Pioneer: the first person ever to check in at a venue (yours forever). 👑 Venue Superfan: most days at a venue in the last 60 days. 👑 City Superfan: most place-visits across a city in 60 days. 🧭 City Scout: most first visits that your recommendations brought in. Titles earn from 100 to 2,000 SWX.

What’s my Wishlist?

Places you want to go. Tap Wishlist on any venue to save it, then plan a visit and invite friends along.

Why does SuperWorld ask for my location?

To show what’s around you, and to confirm you’re really there for physical check-ins, offer claims and titles.

How do I find good places near me?

Open the Nearby feed for what people are recommending around you, or use the map: the pills show recommendations, check-ins, posts, people and Worlds, as heatmaps when zoomed out and pins when zoomed in. You can also search any place, person, post or World.

Can I post photos and videos of a place?

Yes. Post photos, videos, galleries, links and more, placed at a venue or a city. Posts at a venue also appear in that venue’s comments, and you can add them to your Worlds.

Worlds & communities

What is a World?

Your own map inside SuperWorld: a collection of places, posts and activities around a theme, a city, an organization or an event. A food guide to Lisbon, your running club, your conference, your hotel’s neighborhood guide.

Who can see my World?

You decide. Public: anyone can see it. Private: people need your approval to join. Listed Worlds appear in browse and search; Hidden Worlds open only for people with your invite link, and you can reset the link at any time.

Can AI help me build a World?

Yes. Ask @superworld to add the best coffee, hotels or transit nearby, or paste your website and it will suggest the places that matter. Nothing is added until you confirm.

How do I grow a community in my World?

Share your World’s link or QR code, approve join requests, and post activities into it. Visitors can tap Ask about this world to get instant answers about your places and upcoming plans.

Can I charge for membership?

Owners of members-only Worlds and private activities can offer memberships: a lifetime pass, a pass for a set number of days, or a monthly or yearly plan. The fee is the same as tickets: 5% plus card processing.

Social, chat & profiles

What are the feed tabs?

For You (picked for you), Following (people you follow), Recent (everything, newest first), Nearby (around you) and Me (your own activity).

How do city chats work?

Every city has a public chat room. Set your current city or add a trip, and you’ll join that city’s chat automatically, so you can meet people before and while you’re there.

Can I message people directly?

Yes. Start a direct message or a group chat from Messages. With SuperPower you can also message people in your next city before you land.

What can I share in chats?

Text, photos, videos, audio and PDFs (up to 200 MB), links with previews, and reactions. Hold any message to reply, react, copy, edit or delete your own.

How do I tag people, places and cities?

Type @ in a caption, comment or chat to tag people, places, cities and activities. Tags become tappable, and the people you tag are notified.

Can I post together with friends?

Yes. Invite up to five co-authors to a post. Once they accept, it appears on all your profiles and in all your followers’ feeds.

What is "In Common"?

When you open someone’s profile, SuperWorld shows what you share: being in the same city now, overlapping trips, places you’ve both been, mutual friends, interests and languages.

What’s on my profile?

Your travel identity: photos, interests, languages, travel style, the countries you’ve visited on a world map, your current city and upcoming trips, plus your activities, Worlds, posts and plots.

Activities & tickets

What is an activity?

A meetup or event pinned to a place and a time, with its own group chat. It can be a one-off, run over several days, repeat, take place online, or be open any time. Guests RSVP "Going", chat with each other and add it to their calendar.

Can I make an activity private?

Yes. Activities can be open or private (people ask to join and you approve), and listed or hidden (only people with the link can find it).

Can I post my activity at a venue?

Yes. Pin it to a venue and it shows up in that venue’s comments, where its community can join with one tap. You can also add it to your Worlds.

How do I sell tickets?

Create an activity, set up payouts once with Stripe (about 2 minutes, no registered business needed), and set your price. You can add capacity, a per-person limit, a sales close time and "what’s included".

How much does SuperWorld charge?

SuperWorld takes 5% of each ticket. Card processing (about 2.9% + 30¢) also comes out of your share, so you keep 95% less processing. There’s no monthly fee. Out of SuperWorld’s 5%, 1% goes to whoever reshared the ticket and 1% to the owner of the location.

When do I get paid?

Ticket money goes straight to your Stripe account at the moment of sale, and Stripe pays it out to your bank, usually within a couple of days.

Can guests buy without an account?

Yes. Guests can pay by card, Apple Pay or Google Pay, with or without a SuperWorld account.

How do refunds and check-in work?

Refunds take one tap per order: the ticket stops working, the seat goes back on sale, and SuperWorld returns its fee. At the door, scan each guest’s QR code, or switch on Fast check-in to admit every valid ticket on sight.

Where is ticketing available?

In 33 countries across North America, most of Europe and much of Asia-Pacific.

Offers & perks

What are venue offers?

Perks that venues fund on SuperWorld, like a free espresso or 10% off, to bring new customers in. You’ll see them on the venue and on recommendations of it.

How do I claim an offer?

Go to the venue. Staff show a rotating code, and you tap Scan to claim; you need to be within 300 m. Each person can claim each offer once.

My favorite place has no offer. Can I ask for one?

Yes. Tap Ask for an offer in the venue’s chat room and tell them what would bring you in more often. Venues see how many people asked.

I know the manager. Can I get them on SuperWorld?

Yes. Use Refer the venue: have the manager scan your referral QR code to sign the venue up. Once they run offers, you get a share of every offer claimed there, for as long as they keep running offers.

I run a venue. How do I make an offer?

Tap Make an offer on your venue, choose the perk and the reward per claim, set daily caps, and fund it from $10. You pay only when a customer actually walks in and claims it. Unused budget is refundable.

Is there a fee to run an offer?

No setup or monthly fee. Your deposit pays for claims as they happen, and any unused budget is refundable minus Stripe’s transaction costs.

What is a venue chat room?

Every venue has its own public chat room where customers can talk to the venue and ask for offers. Verified venue managers can pin announcements and moderate the room.

Who gets the reward when an offer is claimed?

It’s shared by the person whose recommendation brought the customer in, whoever referred the venue, the owner of the plot the venue sits on, and SuperWorld. The exact split depends on who’s involved. See the full table.

Rewards & earnings

How can I get rewarded on SuperWorld?

Sell tickets and memberships, reshare tickets (1% of each sale through your link), bring customers to venues with your recommendations, refer venues, and own the plots where activity happens. You also earn SWX for almost everything you do.

What do I get for inviting friends?

When a friend signs up through your invite and verifies their account, you both get 1,000 SWX. There’s no limit to how many friends you can invite.

Can I earn by referring myself or my own venue?

No. Self-referrals don’t earn rewards, and venue staff can’t earn customer-referral rewards at their own venue.

Where can I see what I’ve earned?

In My earnings in your profile menu: every ticket sale, referral reward, plot reward and offer reward, with its status. Your SWX has its own history in My SWX.

When can I withdraw?

Rewards unlock 7 days after the event (1 day for memberships), which protects against refunds. You can withdraw from $10 to your bank through Stripe.

What about taxes?

Payouts go through Stripe, which handles tax forms where required (for example 1099s in the US). Check with a tax professional about your own situation.

SWX

What is SWX?

SWX is SuperWorld’s in-app currency for getting seen. You earn it by using SuperWorld, you can buy more, and you spend it to promote content. It stays inside SuperWorld and can’t be cashed out.

Is SWX a cryptocurrency?

No. SWX is in-app points and ad credit inside SuperWorld. It isn’t a token you can trade or cash out.

What are the daily prize and streaks?

Open SuperWorld each day to roll your daily prize (10–100 SWX). Keep coming back to unlock streak chests at 7 days (up to 1,000 SWX) and 30 days (up to 5,000 SWX).

How do I earn SWX?

Verify your account (1,000), invite a friend (1,000 each), recommend a place (50), post (50), create a World (50), check in (5 physical, 1 remote), open your daily prize and streak chests (up to 5,000), and win titles (100–2,000).

What can I spend SWX on?

🔥 Hype (100 SWX) lifts someone else’s post, recommendation or activity in For You for 7 days. ↻ Repost (50 SWX) shares it with your followers. 📣 Boost (from 100 SWX) promotes your own content or profile for 1–7 days to people nearby, people traveling there and people with matching interests. You pay only for views, and unspent budget comes back.

Can I buy SWX?

Yes, on the web: 1,000 SWX = $1, from $10. Purchased SWX never expires but can’t be refunded once spent. Likes are always free.

What are SWX levels?

Ten levels based on the SWX you’ve earned over time. Buying SWX doesn’t raise your level, and spending doesn’t lower it.

What is SPWR?

SPWR is SuperWorld’s utility token. It’s still being integrated into the product. For now, SWX is what you use in the app.

SuperPower

What is SuperPower?

Our premium upgrade. It unlocks all nearby Super Citizens, lets you message people before you land, gives you priority visibility, the AI travel concierge, who viewed your profile, full group-chat member lists, and the gold SuperPower ring around your photo.

How much is SuperPower?

$2.49/week, $9.99/month or $99/year. Prices are shown in your local currency where available.

Is there a free trial?

New members can start a 7-day free trial in the SuperWorld app for iOS or Android. No card needed.

How do I cancel?

Open Manage SuperPower in your profile menu to cancel, change your card or download invoices. You keep SuperPower until the end of the period you’ve paid for.

Virtual real estate

What is SuperWorld virtual real estate?

SuperWorld maps the whole planet into plots. Each plot is a digital asset on Base, the blockchain built by Coinbase, and owning one gives you digital property rights at that location inside SuperWorld: from your street to landmarks, natural wonders and stadiums.

How large is each plot, and how many are there?

Each plot is about 100 m × 100 m (a little over two acres), and there are roughly 64.8 billion of them covering the Earth.

What do I get for owning a plot?

Rewards go to the owner of the location: 1% of every ticket and membership sale that happens there, and a share of every venue-offer claim there. Each plot card shows its rewards and activity (views, check-ins, recommendations, posts and activities), and you get SWX for every plot you buy.

How do I buy a plot?

Open the Properties tab, tap any plot, and buy it. Unowned plots and plots other people have listed both show their price on the plot card. You can buy one at a time or in bundles.

Can I pay with a credit or debit card?

Yes. When you tap Buy, choose Pay with wallet or Pay with card.

Can I buy from my phone?

Yes, in the SuperWorld app or on the web in your phone’s browser.

How are resale prices set?

By owners. You can list or delist your plots and reprice them whenever you like, and buyers can make offers.

How do I sell my plot?

List it on the Marketplace at the price you choose. You can change the price or delist it at any time, and buyers can also send you offers.

What happens to plot rewards if I sell?

Rewards build up on the plot itself, so whoever owns it when they’re withdrawn collects them, after proving ownership with their wallet. Withdraw before you sell if you want to keep them.

How do I find the busiest locations?

Switch on the "What sells here" map layer to see plots with sales in the last 90 days, and check Top Plots (all-time or weekly, near you or worldwide) and Top Landowners.

Where can I see my plots?

Under Properties in your profile. They’re also in your wallet as NFTs on Base.

Is a plot an investment?

No. Plots are digital collectibles that grant rights inside SuperWorld. Rewards depend on real activity at the location and aren’t guaranteed.

Wallets & blockchain

Do I need a crypto wallet?

Only to own virtual real estate, and you don’t have to set one up yourself: a SuperWorld Wallet is created for you when you sign in. If you already have a wallet, you can connect it instead.

What is a crypto wallet?

A secure account that holds your digital assets and signs blockchain transactions. SuperWorld records plot ownership on the blockchain, and your wallet is how you prove a plot is yours.

What is Base, and what is ETH?

Base is the blockchain network built by Coinbase, where SuperWorld plots live. ETH is the currency used on Base, and plot prices are shown in ETH.

What is an NFT?

A non-fungible token: a unique digital token that can’t be swapped one-for-one like a coin. Each SuperWorld plot is an NFT tied to its own unique latitude and longitude.

Is SuperWorld a cryptocurrency?

No. SuperWorld plots aren’t interchangeable coins: each one is a unique location, and its owner sets its price.

What is a crypto-collectible?

A digital item that’s unique or limited in quantity and recorded on a blockchain. Each SuperWorld plot is one of a kind.

What is a dApp?

A decentralized app: an application whose records live on a shared blockchain rather than a single company’s server, which makes ownership transparent. SuperWorld’s virtual real estate works this way.

Apps & experiences

What’s in the Apps tab?

Playable, location-based experiences: Party World (voice hangouts in 3D captures of real places), SpaceTime (fly through narrated 3D captures), Theories of Everything (interactive explorations, like how the pyramids were built), Treasure Hunt and Postcards.

How many people can join a Party World?

Up to 12 per room. Invite friends with a room code or link, pick an avatar, and talk with push-to-talk voice.

Do I need to install anything?

No. Apps run right in your browser or in the SuperWorld app, from a single link.

@superworld AI

What is @superworld?

SuperWorld’s AI. Chat with it privately for day plans and ideas ("Where should I eat tonight?", "Plan my day"), or mention @superworld in any chat to find places and people for the group.

Can @superworld do things for me?

It suggests, and you decide. Anything that changes your own things, like adding places to your World or saving to your Wishlist, needs your confirmation. It never handles payments, SWX, check-ins or deletions.

What does @superworld know about people?

When it helps you find people, it uses only public profile information, like interests, current city and upcoming trips. Blocked accounts never appear, and private rooms stay private to their members.

Account & safety

How do I verify my account?

Verify your email to unlock 1,000 SWX. You can also take a quick selfie to get the blue Verified check, which confirms you match your profile photo. The selfie is never stored.

Can I change my username?

Yes, from Edit profile. Your old @handle stops working once you change it.

Can I block someone?

Yes. Blocked accounts can’t reach you, and they never appear in your people search results.

How do I get notified?

The bell shows likes, comments, mentions, follows, activity, SWX and property updates, and you can turn on push notifications on web and mobile.

How do I contact SuperWorld?

Use Get in touch, or join our Discord community.

Still have a question?

Our team and community are happy to help.